Terms & Policies

Conditions of Use

We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.

Refund Policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Please visit our [https://www.thermalstep.com/returnpolicy] for more information.

Delayed / Failed Delivery Policy

Shipping fees are eligible for refund should goods not deliver on or before selected delivery date. We do not grant credits or refunds for orders that deliver prior to the selected delivery date. Should an item not deliver and there is proof of non-delivery, shipping refunds are provided after thorough investigation.

Incorrect or Insufficient Address Policy

In order for packages to deliver by the selected delivery date, customers must properly input their shipping addresses with all necessary information(apartment, dorm room, college mailbox, suite, house numbers, etc). Due to the multiple carriers that we ship with, there is little to no room for address corrections once an order has been processed. Most orders are shipped 2-3 days prior to the selected delivery date, and all address corrections must be submitted before tracking numbers are created.

Lost, Stolen, or Damaged Packages

ThermalStep LLC is not responsible for lost, damaged, or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, ThermalStep LLC will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Privacy Policy

Before you continue using our website we advise you to read our privacy policy [https://www.thermalstep.com/privacyinfo] regarding our user data collection. It will help you better understand our practices.


Content published on this website (digital downloads, images, texts, graphics, logos) is the property of [ThermalStep LLC] and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of [ThermalStep LLC], with copyright authorship for this compilation by [ThermalStep LLC].


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state [WA] or federal court and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights(but not the obligation) to remove and/or edit such content. When you post your content, you grant [ThermalStep LLC] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content, and cancel orders at our sole discretion.